Cancellation Policy
- Pre-paid bookings will be refunded in maximum 10 working days from the moment of cancellation.
- If a booking is cancelled more than 24 hours prior to the scheduled pick-up time, there will be a full refund.
- If a booking is cancelled less than 24 hours prior to the scheduled pick-up time, there will be a cancellation fee applied which is 100% of the journey price.
Delays & No-show
Clients are required to be present at the agreed pick-up location on time.
- For arrival transfers (from port/airport), a waiting time of up to 30 minutes is included.
- For departure transfers and point-to-point transfers, a waiting time of up to 10 minutes is included. After this period, the service may be considered a no-show and fully charged.
- Additional waiting time may incur extra charges.
- For airport/port pickups, we monitor arrival times; however, clients must inform us of any major delays.
- Clients who fail to appear at the scheduled time of the tour (no-show) are not entitled to any refund.
Changes by the Company
KD Tours Santorini reserves the right to modify or cancel services due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Traffic or road restrictions
- Strikes or government regulations
- Force majeure events
In such cases, alternative arrangements or rescheduling will be offered where possible.
Liability Disclaimer
KD Tours Santorini shall not be held liable for:
- Delays caused by traffic, weather, or third parties
- Missed flights, ferries, or appointments
- Loss, theft, or damage of personal belongings
- Injuries or damages resulting from client negligence
Clients are responsible for their personal belongings at all times.
Client Conduct
Clients are expected to behave respectfully towards drivers, guides, and property.
KD Tours Santorini reserves the right to refuse or terminate service without refund in cases of:
- Intoxication
- Aggressive or inappropriate behavior
- Damage to vehicles or equipment
Safety & Insurance
All vehicles are fully licensed and insured according to Greek law.
Passengers must comply with all safety regulations, including the use of seat belts at all times.
Tours – Specific Conditions
- Tour itineraries may vary depending on weather, traffic, or operational conditions.
- KD Tours Santorini reserves the right to adjust routes or stops when necessary.
- Any inclusions/exclusions will be clearly stated at the time of booking.
- In cases where pick-up is not possible directly outside the hotel, the exact pick-up point will be arranged in coordination with the client.
Transfers – Specific Conditions
- Clients must provide accurate pick-up details (location, time, flight number or vessel’s name where applicable).
- Incorrect or incomplete information may result in service disruption without refund.
- Extra charges may apply for additional stops, waiting time, or special requests.
- In cases where pick-up is not possible directly outside the hotel, the exact pick-up point will be arranged in coordination with the client.
- In case of cancellation up to 24 hours before the scheduled service, a refund will be issued with a 5% deduction to cover transaction and administrative costs.
Personal Data
We collect and process personal data solely for the purpose of providing our services.
KD Tours Santorini does not share personal information with third parties unless required by law or necessary for service fulfillment.
Acceptance of Terms
By using our website and booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
